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Frequently Asked Questions

If you need help, the answer to your question is likely to be found on this page.

Fundraisers

How do I create my own fundraising page?

Setting up a fundraising page is simple. It only takes a few minutes. Follow these steps.
1. On the www.globalangels.org home page, click Fundraising from the top navigation bar. Click start fundraising this takes you directly to the signup page.
2. Provide your email address. Your email address and last name won't appear in your profile page.
3. Create a unique password using six or more characters.
4. Enter your username. This will make up the end of your personal URL e.g. if your username was 'lisa' your personal fundraising page would be www.globalangels.org/fundraiser/lisa. This will allow your friends, family and colleagues or even complete strangers to easily find your page when they donate online.
5. For security enter the characters displayed next to the security code box.
6. Agree to comply with the terms of the site and check the appropriate check box regarding sharing or receiving information from Global Angels.
7. Click on continue.
8. The next step is to invite your friends to join Global Angels as a fundraiser. You have to enter their email addresses separated by commas. If you want to include a personal message in your invitations enter in the box provided. Or you can choose to skip this step until later by selecting Skip This Step at the bottom of the page.
9. If successful you will see the screen message 'Congratulations! You have successfully created your account'. An email will be sent to the email address you provided above. When you receive this email follow the link in the email to verify your email address. If successful, congratulations you have successfully verified your email address. Click the button below to login. Your account is now active!

How do I create an event?

Log into your account and select 'my event' in the top user navigation bar then select the 'add event' tab. Add an event title and description so that your friends can see what you are doing to raise money. Select a fundraising target and date that your fundraising ends (this is normally the date of the event). Once your event is over you can select 'complete event' and your event will be added to your completed events on your fundraising page. You can then add a new event and start fundraising all over again!

How do I upload photos or videos to my page?

Adding a photo is easy. Select 'media' in the top user navigation bar. First you need to create an album to add your photos or videos to. Give it a name and description, as well as, select the privacy settings you'd like. Then select 'add album' at the bottom of the page and start uploading your media. To upload a photo for your main page image select 'edit' next to 'profile' in the top user navigation bar then select the photo tab; here you can upload the image you wish to display.

How do I check how much money I've raised?

First of all, log into your account and select 'profile' in the top user navigation bar. Your profile will appear which will show a progress bar of how close you are to reaching your fundraising target. Below that will show the actual amount raised, online and offline. There is also a list of all your supporters and how much they have individually donated including any gift aid.

How do I create a team page?

If you wish to create a team page, click on 'groups' along the top user navigation bar. On the �My Groups� tab click on 'Create New Group' and enter the name of the team and a brief description of what the team is about. Then select the privacy settings which you think appropriate. Click 'add group' which will confirm your new team page and also allow you to add a photo of your team. By clicking on 'edit group' which is positioned to the right of your selected group, you will then be able to invite people to join your team, add photos, and edit comments using the tabs along the top of the page.
You will be able to track how much money your group has raised to date, as well as, other group information by clicking on 'groups' on the top user navigation bar. Find the group you are looking for and click on 'view group'. Under 'group fundraising' you will see the amount raised to date.

How do people find my charity page and donate?

Your potential supporters can either go to www.globalangels.org, select the fundraising option on the menu bar then do a search for their desired fundraiser by entering the person's name or their username in Find A Fundraiser. Alternatively, they can go direct to the fundraisers unique web address, i.e. www.globalangels.org/fundraiser/lisa..

What is Gift Aid and how is it claimed back?

Gift Aid allows charities to claim back 25% on every donation from individuals who are eligible to claim gift aid, in accordance with the requirements of the Gift Aid Scheme as they apply from time to time. In addition a transitional relief of 3.2% will be repaid to charities (for donations from 6th April 2007 to 5th April 2011). Therefore Gift Aid allows charities to reclaim effectively a total of 28.2%.

All donors, who are UK taxpayers, can make a declaration that makes them eligible for Gift Aid reclaims. To apply for Gift Aid you must pay an amount of Income Tax and/or Capital Gains Tax at least equal to the tax that the charity reclaims on your donation in the appropriate tax year. You can only make a Gift Aid declaration on your own money. You cannot make a declaration on behalf of someone else or on behalf of a company.

When you donate you enter your full name, home address including postcode and confirm you wish for Gift Aid to be reclaimed on your donation. We will pass this information onto HMRC for the purposes of reclaiming tax.

You can make a donation and remain anonymous, but if you remain anonymous you can’t apply for gift aid on your donation, as full details (as detailed above) are required by us to reclaim gift aid.

Any information from which it is possible to personally identify people which is captured (including: donor's full name, address and email address) will be captured in a secure manner, processed and stored at all times in accordance with the Data Protection Act 1998.

Global Angels will comply with any instructions of all donors in respect of their personal data and Global Angels will not pass any such personal data to any third party.

Example: Mr J Smith donates £100 to his friends fundraising. Mr J Smith confirms that he is a UK Tax payer and provides his home address. Mr J Smith’s £100 donation is treated as being made after deduction of basic rate tax at 20%. The gross value of the donation before tax is £125.00 (£100.00 × 100/80), - this is the amount of money you would need to earn to receive £100.00 after tax. Global Angels claim the £25.00 of basic rate tax (£100.00 × 20/80) that the taxpayer is treated as having paid on the gift, effectively an extra 25% on top of the value of the £100.00 donation.

HMRC will pay a further 3.2% transitional relief to Global Angels, i.e. £3.20.

In summary Global Angels will receive £100 from Mr J Smith plus a £28.20 refund from HMRC.

Where a fundraising event has been part or fully funded by Global Angels, donations to these events are eligible for the Gift Aid scheme, subject to the normal requirements of the scheme being satisfied, and that includes the benefit rules. However, as the fundraiser has benefited from the Charity’s funding, donors can’t claim gift aid if they are:

the wife or husband of the fundraiser
a relative (brother, sister, ancestor (e.g. mother) or lineal descendant (e.g. grandson) of the fundraiser
the wife or husband of a relative of the fundraiser
or a company under the control of the donor or under control of the connected persons.

Frequently these are overseas treks and bike rides to raise funds, however the same principles apply to similar events in the UK.

Full details about the Gift Aid Scheme can be found on HMRC website:
http://www.hmrc.gov.uk/charities/
or call our helpline: 0845 3020203.

Are any charges taken from the donations made?

No, no commission or administration charges are deducted from any of the money raised.

Can I add offline donations to my profile?

Yes. Login to your account and click on 'my events' on the top navigation bar. Then click on the 'donations' tab which will show a list of donations you have received. By clicking on 'add offline donations' you will be able to add your offline donations. Offline donations will be added to your overall fundraising total on your profile page.

How do I add photos or videos to my blog?

Login to your account, and click on 'blog' on the top navigation bar. Click on 'Compose New Entry' which will open up a new window. Enter the title of your blog message and then click on the mountain icon towards the right of the toolbar. This will open up another window where you can browse your computer for the photo you wish to add. Click on 'upload image' and then towards the bottom of the window click 'insert image'. Click on 'post entry' and your photo will be uploaded onto your blog.
To add a video click on 'Compose New Entry' which will open up a new window. Enter the title of your blog message and then click on the flash icon towards the right of the toolbar. This will open up another window where you can browse your computer for the video you wish to add. Click on 'upload' and then towards the bottom of the window click 'insert flash'. Click on 'post entry' and your video will be uploaded onto your blog.

I can't login, or I forgot my username or password.

If you can't login, check to make sure that your "caps lock" key is off. Your username and password are CaSe SeNsItIvE. If you still cannot login, you can request to reset your password or contact us.

How can I delete my account?

If you are absolutely sure that you want to delete your account, you can do so here. Please note that your account will be permanently deleted and irrecoverable!

How can I update my profile?

To update your profile, you must visit the Edit Profile page. You can move through the different parts of your profile by clicking the tabs at the top of the page.

How can I update my email address?

You can update your email address on the My Account page.

How can I report an error or other problem with the site?

To report an error or problem with the site, you can contact us here

Reporting Abuse

How can I deal with someone that is bothering me?

If someone is bothering or harassing you, blocking them is usually the best solution. Visit the Account Settings page to learn how to block people. If someone continues to harass you despite your efforts, you can report them here.

How can I report spam or other inappropriate content?

You can report spam, pornography, or any other inappropriate content here

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